Transport information:

About delivery time:

Normal dispatch it within 1-5 business days, depends on the different destination of the customers,  the delivery time is not same, usually for 15-20 calender days.  if you have questions, please e-mail us at support@holapetpet.com.

Tracking your order:

You will receive a confirmation email and/or text message, if you provided a Email, containing a tracking ID and a link to follow the journey of your package.

Please allow 1 to 3 working days for the tracking information to show

Cancel/change order:

If you want to cancel the order, you need to cancel the order within 12 hours, otherwise we cannot cancel the order. If it is an emergency, you can contact us via this email:support@holapetpet.com

About postage:

Countryor Region                          Shipping Method        Shipping Cost    Shipping Time

North America                              Standard Shipping       5.99$               15-20(Bussiness days) 
Europe                                         Standard Shipping       6.99$               15-20(Bussiness days) 
Australia & New Zealand                Standard Shipping       6.99$               15-20(Bussiness days) 

About Duties & Taxes：

The customers are responsible for any taxes, customs duties and fees levied by the jurisdiction to which the products are shipped, including but not limited to any sales or use tax, value added taxes or tariffs.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct.  We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.  Please contact us immediately at support@holapetpet.com